Fair Share Policy: Max of 5 boxes of Masks - Max of 10 boxes of Gloves (5 boxes of Black) - August Deals - 10% off Pouches, 10% off Mixing Tips, and Buy 10 get 10 Mixing Polypads - Free Shipping On Orders Over $100

Help Center

Help Center

Refunds & Returns

Will I get a refund?

How do long do I have to return my order?

How do I return an item?

Why have I been refunded without requesting it myself?

Risk of Goods

Who carry's the risk of products we sell?

Delivery and Shipping

How long does it take for my order to arrive?

Do we deliver outside of New Zealand?

How much will my delivery cost?

Do you allow order pick ups?

I think I have received the wrong size or wrong product

How do I track my order

Payment

Are your prices GST exclusive?

Can I be sent a GST Invoice?

How do I pay for my order?

How much does delivery cost?

Accounts

Can I pay by account?

How do your customer accounts work?

Product Order Temporary Restrictions

Why have I been prompted that I have exceeded the order limit?

Privacy

What is our privacy policy?

Promotions/Deals

When is your next product sale?

Your promo code isn't working?

Order Cancellations

How do I cancel an order?

FAQ Summary

How long does it take for my order to arrive?

How much does delivery cost?

Are your prices excluding GST?

Do you allow order pick ups?

How do I pay for my order?

How do your customer accounts work?

Why have I been prompted that i exceeded an order limit?

How do I place an order

How do I return an item?

How long is your return policy?

What is our refund process?

Risk of goods