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Once we receive your returned item and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any product packaging that has been opened will not be accepted for return and will invalidate our return policy.

We give you 30 days to consider your purchase. You can return any item in its original (“as new”) condition within 30 days of the date of shipment for a refund or exchange.

• Return Code: Email info@dehealthcare.co.nz and we will give you a return code.

• Arranging Return: We will assist you in arranging an insured shipping method.

• Packaging your return: Include all original packaging material and contents.

It is the responsibility of the customer returning the product to ensure adequate packaging has been used, ensuring that the product has not been damaged in transit. Any damage in transit is the liability of the customer who is returning the product.

If the customer has ordered a product incorrectly and wants to return the product, the customer must then pay the delivery fee required for the return of the order. If the company has sent a product that does not accurately represent what the customer has ordered via customer invoice, or a direct email with our team, we will incur the cost of the return of the goods. 

The main reason for this would be that we don't have available stock to fulfill your order, you should recieve an email outlining this automatically 

The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.

Delivery times are calculated from the time payment is received and your order has been dispatched:

• In Stock items can be ready to dispatch in as little as 1 – 2 working days 

• Out of stock items may take approximately 3 – 8 weeks - depending on supplier availability.

Standard shipping time frames and details are as follows:

• Your order will be sent via a national courier

• Delivery time is approximately 3-5 working days (but may vary for rural areas).

• The package will require a signature upon delivery (unless specified otherwise).

DE Healthcare is unable to ship to addresses outside of New Zealand.

Delivery charges are as follows:

• North Island: $5
  
• South Island: $7.50
• Free Shipping for orders over $100
  
• We only deliver to addresses based in New Zealand

You can purchase the goods using Shopify Payments or Google Pay (both accept all major credit cards including Mastercard and Visa.)

Unfortunately, we do not offer payment by account. All payments must be made via credit card at the time of purchase 

Delivery charges are as follows:

• North Island: $5
  
• South Island: $7.50
• Free Shipping for orders over $100
  
• We only deliver to addresses based in New Zealand

Customer accounts are optional and only offer the ability of seeing your purchase history. 

Unfortunately. we don't offer payment by account, all payments must be made at checkout via credit card at the time of purchase. 

These protections were recently put in place in order to allow fair opportunity for all customers to purchase our range due to combat the increased need from COVID-19

A full breakdown and updates of what products this applies to can be found in our T&C's which can be accessed at the bottom of the website. 

We collect and hold personal information from you when you fill out the forms in our website shop. We store this information with Shopify and our service providers who supply our website to us. We also provide this information to Payment Providers so they can take your payment on our behalf.

A full description of our privacy policy can be found here: https://dehealthcare.co.nz/pages/privacy-policy

Your promo code could be inactive for a few reasons:

• The promo code was a limited timed code, meaning your code has now expired
• Your promo code was an introductory deal offered, which is no longer available 
• Using two promo codes is not possible on our website 

Delivery times are calculated from the time payment is received and your order has been dispatched:

• In Stock items can be ready to dispatch in as little as 1 – 2 working days 

• Out of stock items may take approximately 3 – 8 weeks - depending on supplier availability.

Standard shipping time frames and details are as follows:

• Your order will be sent via a national courier

• Delivery time is approximately 3-5 working days (but may vary for rural areas).

• Package will require a signature upon delivery (unless specified otherwise).

OVERSEAS SALES

DE Healthcare is unable to ship to addresses outside of New Zealand.

• North Island: $5
• South Island: $7.50
• Free Shipping for orders over $100
  
• We only deliver to addresses based in New Zealand

All prices listed on this website are in New Zealand dollars and exclude GST.

Unfortunately we do not offer order pick ups 

You can purchase the goods using Shopify Payments or Google Pay(both accept all major credit cards including Mastercard and Visa.)

Unfortunately we do not offer payment by account, all payments must be made via credit card at the time of purchase 

Customer accounts are optional and only offer the ability of seeing your purchase history. 

We unfortunately don't offer payment by account, all payments must be made at checkout via credit card at the time of purchase. 

These protections were recently put in place in order to allow fair opportunity for all customers to purchase our range due to the increased need from COVID-19

A full breakdown and updates of what products this applies to can be found in our T&C's which can be accessed at the bottom of the website\

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

Return Code: Email info@dehealthcare.co.nz and we will give you a return code.

Arranging Return: We will assist you in arranging an insured shipping method.

Packaging your return: Include all original packaging material and contents.

It is the responsibility of the customer returning the product to ensure adequate packaging has been used ensuring the product is not damaged in transit. Any damage in transit is the liability of the customer returning the product.

If the customer has ordered a product incorrectly and wants to return the product, the customer must then pay the delivery fee required for the return of the order. If the company has sent a product that does not accurately represent what the customer has ordered via customer invoice or a direct email with our team, we will own the cost of the return of the goods. 

We give you 30 days to consider your purchase. You can return any item in its original (“as new”) condition within 30 days of the date of shipment for a refund or exchange.

Once we receive your returned item and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any product packaging that has been opened will not be accepted for return and invalidate our return policy.

The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.