Terms & Conditions
DE Healthcare Limited (“THE COMPANY”)
These terms and conditions shall apply to the use of this site and your contract with the Company for any purchases made from the Company.
FAIR SHARE POLICY
Due to the Corona Virus and subsequent shortage of stock globally, we will have a fair share policy on most masks and gloves for the foreseeable future. This will restrict the maximum number of boxes which can be purchased for each order. The policy for each product will be shown either in the announcement bar at the top of the website and/or on the product page where a fair share policy is active. Customers may order up to the fair share of each product once per month. The duration of this policy is unknown at this time.
All prices listed on this website are in New Zealand dollars and exclude GST.
TERMS OF PAYMENT
You can purchase the goods using Shopify Payments or Google Pay(both accept all major credit cards including Mastercard and Visa.)
The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.
30 DAY RETURN POLICY
We give you 30 days to consider your purchase. You can return any item in its original (“as new”) condition within 30 days of the date of shipment for a refund or exchange.
OUR RETURN PROCESS
Once we receive your returned item and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any product packaging that has been opened will not be accepted for return and invalidate our return policy.
HOW TO RETURN AN ITEM
Return Code: Email firstname.lastname@example.org and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents.
It is the responsibility of the customer returning the product to ensure adequate packaging has been used ensuring the product is not damaged in transit. Any damage in transit is the liability of the customer returning the product.
If the customer has ordered a product incorrectly and wants to return the product, the customer must then pay the delivery fee required for the return of the order. If the company has sent a product that does not accurately represent what the customer has ordered via customer invoice or a direct email with our team, we will own the cost of the return of the goods.
If you have any questions about our returns policy, please contact us on email@example.com
Order Pick up
Unfortunately we do not offer order pick ups
Delivery times are calculated from the time payment is received and your order has been dispatched:
• In Stock items can be ready to dispatch in as little as 1 – 2 working days
• Out of stock items may take approximately 3 – 8 weeks - depending on supplier availability.
Standard shipping time frames and details are as follows:
• Your order will be sent via a national courier
• Delivery time is approximately 3-5 working days (but may vary for rural areas).
• Package will require a signature upon delivery (unless specified otherwise).
- North Island: $5
- South Island: $7.50
- Free Shipping for orders over $100
DE Healthcare is unable to ship to addresses outside of New Zealand.
GOODS AND SERVICES TAX
GST (15%) is included within the retail price of all products.